We have tried to be thorough and accurate in defining delivery zones and costs. If when reviewing your order, an increased delivery charge is deemed necessary, we will contact you before taking any further action. If the revised cost is not to your satisfaction, you will have the option to cancel the order in its entirety and receive a full refund.
Cut off times - orders received before 12 noon, Monday to Friday, will generally be despatched on the same working day. If for any reason we think this may not be achieved, we will do our best to alert you. Orders received after 12 noon are more likely to be despatched on the following working day, although we will despatch sooner if possible.
United Kingdom Delivery - we use a range of carriers to suit the size and weight of an order; United Kingdom shipping costs will be calculated automatically during the Checkout Process.
International Delivery - to ensure we give you the best price and all available options, international delivery costs will be calculated on an order-by-order basis. Upon entering your address, you will be asked to submit your shopping cart as a Website Enquiry. We will respond with a price quotation for you to review, along with Secure Payment options.
For orders over 50 kg delivery costs will show as 'To be confirmed'. In these instances, please submit your shopping cart as a Website Enquiry and we will respond with delivery costs based on your delivery address. In the event that an order is paid for without a calculated delivery cost, we will contact you with a price to be paid. If this cost is not to your liking, you will have the option to cancel the order in its entirety and receive a full refund.
Proof of Delivery - APC Overnight and Parcelforce services have parcel tracking facilities and goods will require a signature on delivery. If you request goods be left without signature, you become liable for the goods as though you signed for them in person.
With Royal Mail 1st and 2nd Class parcel services, we will have fulfilled our delivery obligations on production of a Proof of Posting issued by the Post Office. With the Royal Mail Signed For service, our delivery obligation is fulfilled when we provide upon request, an Electronic Signature copy.
Royal Mail standard postal services provide only limited compensation for non-deliveries - see detail further down this page.
For any other services, we will explain the carriage conditions that apply when we send you the pricing information.
United Kingdom Deliveries - the tables below list the options available (prices shown without VAT) for United Kingdom deliveries, starting with a description of the pricing zones:
|Zone A||England (including Isle of Wight), Wales, Central Scotland.
All postcodes not covered in Zones B, C, D.
|Zone B||Scottish Highlands - Postcodes:
AB 33-38; 41-56. FK 19-21. IV 1-40; 52-54; 63. KW 1-14. PA 21-40, PH 15-41; 49; 50
Scottish Islands - Postcodes:
Northern Ireland, Isle of Man, Guernsey, Jersey - Postcodes:
Royal Mail (Zones: A, B, C, D)
Target delivery time: 1-3 working days after despatch
|Weight Range||1st Class (Signed For)||1st Class Parcel||2nd Class Parcel|
|0 kg - 1 kg||£4.55||£3.55||£3.00|
|1 kg - 2kg||£6.50||£5.50||£3.00|
|2 kg - 5 kg||£16.85||Not offered||Not offered|
Royal Mail postal services DO NOT provide delivery Notifications or Tracking. Maximum compensation for non-delivery is approximately £20 (£50 on a Signed For service). In the event of non-delivery, the person due to receive the goods must submit a claim to Royal Mail - compensation is normally issued in the form of postage stamps. With Royal Mail Signed For services, a signature is taken on delivery and can be accessed through the Royal Mail website. For full details of Royal Mail services, visit their website www.royalmail.com
APC Overnight (Zones: A, B)
Target delivery time: Next working day after despatch
|Weight Range||Zone A||Zone B|
|0 kg - 1 kg||£6.50||£6.95|
|1 kg - 5 kg||£7.95||£8.95|
|5 kg - 10kg||£9.50||£11.00|
|10 kg - 20 kg||£15.00||£16.00|
|20 kg - 30 kg||£19.50||£19.50|
|30 kg - 40 kg||£25.00||£25.00|
|40 kg - 50 kg||£35.00||£35.00|
Parcel Force (Zones: C,D)
Target delivery time: 2-3 working days after despatch
|Weight Range||Zone C||Zone D|
|0 kg - 30 kg||£24.00||£18.50|