We have tried to be thorough in defining delivery zones and costs. If when reviewing your order, an increased delivery charge is deemed necessary, we will contact you before taking any further action. If the revised cost is not to your satisfaction, you will have the option to cancel the order and receive a full refund.
Cut off times - although not guaranteed, orders received before 12 noon, Monday to Friday, will generally be despatched on the same working day. Orders received after 12 noon are more likely to be despatched on the following working day.
- for parcels and larger items, we select the parcel company most appropriate to the size/weight/destination. Deliveries times will vary depending upon the delivery address but Next Working Day delivery is usually achieved throughout England, Wales and Central Scotland - see details of our Delivery Zones and target delivery times below.
- postal options are offered for some smaller items - see more detail on postal services below.
International deliveries - to provide the best price, international delivery costs will be calculated on an order-by-order basis. You will be asked to submit your shopping cart as a Website Enquiry. We will respond with a price quotation, including available alternatives, for you to review.
For orders over 50 kg delivery costs will show as 'To be confirmed'. In these instances, please submit your shopping cart as a Website Enquiry and we will respond with delivery costs based on your delivery address. In the event that an order is paid for without a calculated delivery cost, we will contact you with a price to be paid. If this cost is not to your liking, you will have the option to cancel the order and receive a full refund.
Proof of delivery - as a result of the Covid pandemic, the practice of gathering a signature on paper or a handheld device has been suspended by most delivery providers. Images of the goods being delivered and/or associated GPS location data is generally used to verify delivery. If you instruct the goods be left in a safe place or leave written instructions for a delivery driver, you become liable for the goods as though you had received them in person. Additional requests associated with the delivery can not be accepted as contractual but may be communicated to the delivery company to be actioned at their discretion.
Delivery issues – you must report any delivery issues (including non-delivery) within 5 working days. Beyond this time period, we reserve the right to refuse any claim for loss, as it is likely the reporting limit set by the delivery service provider will have been exceeded.
Damaged goods or shortages - if you are presented with a delivery where the packaging is damaged, you must satisfy yourself the contents are in acceptable condition before signing acceptance of the delivery. If shortages are discovered following acceptance, you must report them to us within 5 working days and without prejudice, we will investigate.
United Kingdom Deliveries - the tables below list the options available (prices shown without VAT) for United Kingdom deliveries, starting with a description of the pricing zones:
|Zone A||England (including Isle of Wight), Wales, Central Scotland.
All postcodes not covered in Zones B, C, D.
|Zone B||Scottish Highlands - Postcodes:
AB 33-38; 41-56. FK 19-21. IV 1-40; 52-54; 63. KW 1-14. PA 21-40, PH 15-41; 49; 50
Scottish Islands - Postcodes:
Northern Ireland, Isle of Man, Guernsey, Jersey - Postcodes:
Royal Mail (Zones: A, B, C, D)
Target delivery time: 1-3 working days after despatch
|Weight Range||1st Class (Signed For)||1st Class Parcel||2nd Class Parcel|
|0 kg - 1 kg||£4.70||£3.70||£3.10|
|1 kg - 2kg||£6.57||£5.57||£3.10|
|2 kg - 5 kg||£16.85||Not offered||Not offered|
Royal Mail postal services DO NOT provide delivery Notifications or Tracking. Maximum compensation for non-delivery is approximately £20 (£50 on a Signed For service). In the event of non-delivery, the person due to receive the goods must submit a claim to Royal Mail - compensation is normally issued in the form of postage stamps. With Royal Mail Signed For services, a signature is taken on delivery and can be accessed through the Royal Mail website. For full details of Royal Mail services, visit their website www.royalmail.com
Zones: A & B
Target delivery time: Next working day after despatch
|Weight Range||Zone A||Zone B|
|0 kg - 1 kg||£6.50||£6.95|
|1 kg - 5 kg||£7.95||£8.95|
|5 kg - 10kg||£9.50||£11.00|
|10 kg - 20 kg||£15.00||£16.00|
|20 kg - 30 kg||£19.50||£19.50|
|30 kg - 40 kg||£25.00||£25.00|
|40 kg - 50 kg||£35.00||£35.00|
Zones: C & D
Target delivery time: 2-3 working days after despatch
|Weight Range||Zone C||Zone D|
|0 kg - 30 kg||£24.00||£18.50|