The following paragraphs explain the Terms and Conditions that apply when doing online business with us. We have tried to keep them as simple as possible. We trust where misunderstandings arise, we will be able to resolve them through discussion and/or correspondence. However, you must be prepared to accept these general Terms and Conditions for Sunrise Tools & Equipment to accept your order instructions.
By the nature of our marketplace and the products we supply, we class our online transactions as Business to Business, for which the UK Consumer Contracts Regulations (formerly the Distance Selling Regulations) are not applicable. It is important you read our Returns & Refund Policy - Paragraph 3 below. As a company, registered in England & Wales, contracts for the purchase of goods through this website will be governed exclusively by the laws of England and Wales.
You are welcome to browse the Website, print extracts, download resources and distribute such information to other persons, albeit for non-commercial purposes only. The content of the site, including all text, images, downloadable resources and logos are copyright Sunrise Tools & Equipment © 2016. No part of this site or any of its content must be incorporated in any other work without our permission.
All business is transacted in UK Pounds Sterling (£).
For customers in the United Kingdom and Ireland, direct online purchasing should be available for the majority of products.
For all other customers, it may not be possible to calculate the best shipping option without first reviewing your order. For this reason, your requirements may be processed as an ENQUIRY which we will review promptly, following which you will be sent a firm quotation by email along with relevant Secure Payment options. No items will be despatched until payment has been received.
We do NOT offer Returns and/or Refunds as an automatic right but are prepared without prejudice to consider individual instances on request.
By way of explanation, as stated in the Introduction, we operate primarily as a Business to Business supplier and in doing so, are offering products applicable to professionals within businesses and trades, where we expect there to be a reasonable understanding of both the product and/or the relevant working environment. We welcome enquiries from non-professionals and encourage all purchasers to contact us if they are unsure of the applicability of a product to their requirement – we are always pleased to advise and assist.
The application and use of the products is the sole responsibility of the customer. We encourage you to call or email us if you are unsure of the suitability of any product for your intended use. All advice and information we provide, whether through the website, in writing or verbally, is given in good faith but without liability on our part. We strive to provide accurate information at all times and to correct any errors as soon as they come to our attention.
By default, all pricing EXCLUDES VAT (Value Added Tax). Where applicable, VAT will be calculated at the Checkout.
Prices may change over time, but except in the instance of a genuine pricing error (where either party may request cancellation of the order) we will honour prices shown on the confirmation email you receive following placement of your order.
We endeavour to have up-to-date product availability information on the website at all times. In the event that goods become unavailable following your placement of an order, we will liaise with you to agree the best course of action. If we can not propose a mutually-agreeable solution, the full value of your order will be refunded through the payment service used for the purchase.
We use a variety of delivery services, dependant upon the size of the shipment and the delivery destination. Delivery times and tracking features will vary from service to service. Where optional delivery services are available, you make the selection during the Checkout Process. You can preview the general delivery services we offer through the Delivery page on this website. Whilst we have indicated the typical delivery time for these services, we can not be held responsible for any delays in the delivery process but are always available to assist in resolving any delivery difficulties.
Most of our delivery services require a signature at the receiving address, as proof the delivery has taken place. If you choose to leave written instructions for a delivery driver, you become liable for the goods as though you had signed for them in person.
For international deliveries, most notably outside of Europe, import duties and local taxes may be payable. It is the responsibility of the customer to administer and settle such local charges.
For orders over 50 kg, delivery costs will show as: 'To be confirmed'. In these instances, please submit your order as a Website Enquiry; we will respond with delivery costs based on your chosen delivery address. In the event that an order is paid for without a calculated delivery cost, we will contact you with a price to be paid. If this cost is not to your liking, we will refund the order amount. No items will be despatched until all costs have been settled.
If you are presented with a delivery where the packaging is significantly damaged, you should inspect the goods before signing acceptance of the delivery. In the event damage or shortages is discovered following acceptance, you must report it to us within a maximum of 5 working days. Beyond this time period, we reserve the right to refuse any claim, as it is likely we will not have sufficient time to lodge your report with the relevant delivery service provider.
Unless specifically stated on the website, all products are supplied with a 12-month Return-to-Factory warranty. We reserve the right to repair or replace defective goods at our discretion. In instances where a defective product is of third party supply or manufacture, we may be obliged to return the product to them for their inspection; this will inevitably extend the repair and return time. We reserve the right to refuse warranty on items which have been modified or abused OR where component failure is due to the effects of normal wear and tear.
All transactions completed on the Website are processed through our Secure Payment Partners: Worldpay (for MasterCard, Visa, Visa Electron, Maestro and JCB) or PayPal. Sunrise Tools & Equipment will not have access to your payment card details.
For orders placed as enquiries, we will normally request payment via BACS. However, at the customer’s request, we can provide a bespoke payment link to settle an invoice through one of our Secure Payment Partners.
By using our site, you consent to our use of personal information and cookies as indicated below.
With the exception of those directly involved in the fulfilment of your order, or to comply with statutory or legal obligations, we will not disclose any of your details to third parties. However, we will retain relevant details lest we need to contact you with regards to your purchase at some stage in the future.
Our website uses persistent and session cookies (including Google Analytics cookies) to observe how users interact with our site, to provide a personalised experience and improve usability. We may collect and store the following:
|a.||information that you provide to us for the purpose of registering or through using Guest Checkout.|
|b.||information relating to any transactions carried out on or in relation to this website, including information relating to any purchases you.|
|c.||information about your computer and use of this website (your IP address, geographical location, browser type, operating system, referral source, length of visit, page views, website navigation paths and service usage).|
|d.||any other information that you choose to send to us.|
All communication with respect to orders transacted through the web site will take place by email in the first instance. However, should you need to contact us at any time, visit our Contact us page for telephone, email and postal details, along with a pre-configured Enquiry Form.